Your Privacy Matters

Our Privacy Policy explains how we collect, use, and safeguard your data when you engage with our services or visit our website.

Transparency and trust are at the heart of everything we do.

Introduction & Consent

This Privacy Policy outlines how PoolWater Storage collects, uses, and protects your personal information. Your privacy is important to us, and we are committed to protecting your data in accordance with the Protection of Personal Information Act (POPIA) in South Africa.

By using our services or contacting us, you consent to the processing of your personal information as described in this policy. This consent allows us to collect, use, and process the data necessary to provide you with a quote, schedule a booking, and complete your service request.

Information We Collect

We collect personal information to provide you with our services, process your requests, and improve your experience. This information includes:

• Information You Provide: When you fill out our contact form, send us a WhatsApp message, or email us, you provide us with your name, email address, phone number, and location.
• Website Usage Data: We use cookies to collect information about how you interact with our website. This includes your IP address, browser type, pages visited, and time spent on our site. This helps us understand visitor behavior and improve our website's functionality.
• Social Media Interaction: When you engage with us on social media platforms like Facebook, Instagram, and TikTok, we may collect information you make publicly available, such as likes, comments, and messages.

How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To respond to your inquiries, provide you with quotes, process your bookings, and fulfill our service obligations. Your explicit consent, given when you contact us, enables us to perform these actions.
• For Communication: To communicate with you via WhatsApp, email, or phone regarding your service requests, bookings, and updates.
• For Marketing and Advertising: To inform you about our services, promotions, and special offers. We may use data from our social media platforms (Facebook, Instagram, TikTok) to create targeted advertising campaigns.
• For Website Improvement: To analyze website traffic, understand user behavior, and enhance the user experience.

Cookies

Our website uses cookies to provide a better user experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., website hosting, analytics services). These providers are contractually obligated to keep your information confidential and secure.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of any inaccurate or incomplete information.
• Object to the processing of your personal information.
• Request the deletion of your personal information.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@poolwaterstorage.co.za
Phone: 083 690 9715